How to Contact Support

All licensed users of AVS's products who have a current maintenance contract have access to our Customer Support.

WebFirst	You may submit and review incidents online through WebFirst. Requires a CustomerID and password. The key advantage is tracking your issue via a web browser and bypassing the incoming email queue.
Contact Form	You may submit incidents using the online request form.

Country	Email	Phone	Fax
North America	support@avs.com or use the contact form above.	781 890 4300	781 890 8287
*UK, France, Scandinavia, Benelux, Switzerland, Italy, Southern Europe, Middle East	supporteurope@avs.com	+44 (0) 1344 392694	+44 (0) 1344 392695
Germany, Austria, Poland and Eastern Europe	sales-de@avs.com	+49 (0) 6434 902236	+49 (0) 6434 902239

Office Hours
North America: 9:00 AM - 5:00 PM EST
Europe: 9:00 AM - 5:00 PM GMT

*The UK Office acts as a second point of contact for Europe should you not be able to contact your local office directly.

When contacting support via email or phone you should gather information about yourself and your issue/question to help speed up the support process.

There are several other resources available for AVS products. Some of these resources are listed under this page.